PC/CD Review 98/PC CD Review 98.iso/README.TXT

Text File | 1997-03-13 | 20.8 KB | 509 lines

*********************************************************
Mosby's Medical Encyclopedia
Version 2.1 for Windows 3.1/Windows 95
*********************************************************

Welcome to Mosby's Medical Encyclopedia

We would like to thank you for your purchase. It is our goal to
make you a happy and satisfied customer, so we have created this
file with useful information and solutions to problems you may
encounter.

This file contains information that was not available at the
time the user guide and on-disc documentation was prepared, as
well as other important information to help you use this product
successfully. If you are uncertain how to make a recommended
change, please refer to the user's guides that came with Windows
and/or your computer system.

CONTENTS

  I. Installation Instructions and Suggestions

 II. Troubleshooting

III. Contacting Technical Support

 IV. Other Important Information


I. Installation Instructions and Suggestions
*********************************************************

A. Disk Compression

If you are using a disk compression utility, the available hard
disk space reported by the installation program may not be
accurate. Disk compression utilities can only ESTIMATE available
hard disk space. If the installation process is not successful,
you may need to free additional hard disk space by removing
unneeded files or applications from your hard drive.


B. Network Installation

This product is designed as a "stand-alone" application and does
not support use by multiple users over a network.


C. Under Windows 3.1, Mosby's Medical Encyclopedia works
best with Windows operating in a 386-enhanced mode with a 20 MB
permanent swap file established on a non-compressed drive.


D. Installation Instructions

The Learning Company suggests that you exit all applications before
installing this product. Other programs and drivers running on
the computer may interfere with the installation process.

1. Installation for Windows 95

Simply place the Mosby's CD in the CD-ROM drive. The Windows
95 AutoPlay function automatically offers the option to install
the program. Click on "Install" to begin the installation.

If the Mosby's Medical Encyclopedia CD is already in the CD-ROM drive
and you have bypassed the AutoPlay function, follow these steps to begin
the installation: Click on "Start" and select "Run ...". In the
"Open" box, type "D:\SETUP.EXE" and press Enter. If your CD-ROM
drive is not drive "D", substitute the letter of your CD-ROM
drive when you type this statement. For example, if your CD-ROM
drive is drive "E", type "E:\SETUP.EXE" and press Enter.

When the program has finished installing the files, you are
notified that the installation has been completed. Then,
whenever you want to use Mosby's Medical Encyclopedia,
simply insert the Mosby's CD into your CD-ROM drive and click
on "OK" when asked if you want to run the program. To start the
program when the CD is already in your CD-ROM drive, click on
"Start", choose "Programs", choose "Medical Library",
choose the "Mosby's Medical Encyclopedia" folder, and
then choose "Mosby's Medical Encyclopedia".

2. Installation for Windows 3.1

From the Program Manager, open the "File" menu and select
"Run...". In the "Command Line" box, type "D:\SETUP.EXE" and
press Enter. If your CD-ROM drive is not drive "D", substitute
the letter of your CD-ROM drive when you type this statement.
For example, if your CD-ROM drive is drive "E", type
"E:\SETUP.EXE" and press Enter.

Once the program files have been installed, the installation
program scans for Video for Windows. If Video for Windows
version 1.1e (or later) is already installed on your system, the
program offers you the option of starting the program or
returning to the Program Manager. If Video for Windows is not
installed on your system, the installation program offers to
install it for you. Once Video for Windows 1.1e is installed,
simply open the "Medical Library" group and double-click
on the "Mosby's Medical Encyclopedia" icon to start
the program.

To exit the installation program at any time, click Exit or
Cancel, or press F3.


E. Meeting the Minimum System Requirements

The program's installation program automatically determines
if your computer system meets the minimum requirements to run
Mosby's Medical Encyclopedia. If your system fails to meet the
requirements, the installation program tells you exactly which
requirements were not met. Three potential problems you may
encounter and their solutions are described below:

    "Detected: No suitable wave device"
                 or
    "Detected: No MIDI device"
                 or
    "Detected: No suitable MIDI device"

If you get any of these messages, make sure that you have installed
the Windows drivers that came with your sound board. The program
requires at least one wave device capable of at least 8-bit
mono at 22.050kHz, and at least one MIDI device with FM
synthesis, all channels.

     NOTE: Because of their special hardware setup, certain IBM
     Aptiva and Thinkpad systems may generate these messages
     even though they DO have the proper equipment and software.
     If you own one of these systems and encounter one of the
     above messages, disregard the message and proceed with the
     installation.

To check that your system has met the minimum requirements, you
can run the program CNMSYSI.EXE, located in the "\WIN32"
directory (Windows 95 users) or the "\WIN" directory (Windows
3.1 users) on the Mosby's Medical Encyclopedia CD-ROM.

Alternatively, load the program and click on the "Menu"
button. Then, while holding down the "Ctrl" key on your
keyboard, click on the "About" button. A screen will display
the minimum program requirements and the components found on
your system.


F. Running Directly from the CD-ROM

It is possible to run Mosby's Medical Encyclopedia directly
from the CD-ROM without installing it on your hard drive. This
is not recommended because the program performance will be
significantly slower than normal. Also, any settings or preferences
you change while using the program, such as the desired online
service, will not be recorded; Mosby's will return to the
default settings the next time you start the program.


II. Troubleshooting
*********************************************************
This product has been successfully tested with a wide variety of
hardware and peripheral equipment. It should be noted, however,
that Microsoft Windows is a "device-independent" operating
system that relies on device drivers to communicate with the
various devices on your system. Occasionally, issues may occur
with one of these drivers. Conflicts with sound cards, video
displays, and printers are often resolved by reconfiguring or
updating the device drivers supplied by the manufacturers. This
product is not designed specifically for compatibility with any
particular hardware item.


A. Troubleshooting for both Windows 95 and Windows 3.1

Font Problems / Font Error Messages when starting
Mosby's Medical Encyclopedia.

The program requires that certain fonts be present on your
system to display text correctly. If the program is unable to
find the fonts it needs, some text may display poorly or in
unreadable fonts. (If you are using Windows 95, please also see
the section "Text is Illegible or Displays in Wing
Ding or Symbol Font" under "Troubleshooting for Windows 95"
below.)

If the program cannot find the proper fonts, you may see
one of the following error messages after the introductory
screen:

    "The following TrueType Fonts were not found: ..."
                    or
    "The following Fonts were not found: ..."

 To correct this problem, make a note of the missing font
 or fonts listed, then exit the program.

If you are using Windows 95, click on the "Start" button,
choose "Settings" and then "Control Panel". In the
"Control Panel" window, double-click on the "Fonts" folder.
Then from the "File" menu choose "Install New Font...".
Then follow the instructions after the Windows 3.1 paragraph
below.

If you are using Windows 3.1, double-click on the
Control Panel icon located in the Main group on the
Windows desktop. In the Control Panel, double-click on the
"Fonts" icon, then click on the "Add ..." button.

Move to the "\WINDOWS\SYSTEM" directory on your hard
drive. A list of available fonts should appear; click on
the font that was listed as missing in the error message
and then click on the "OK" button. Then click on the
"Close" or "Cancel" button; there is no need to restart
Windows.

If no list of fonts appears in "\WINDOWS\SYSTEM", consult
your Windows user's manual for assistance in loading
Windows fonts.

     "The TrueType Rasterize is NOT enabled. ..."

If you are using Windows 3.1, to correct this problem,
first exit Mosby's Medical Encyclopedia. Then double-click on
the "Control Panel" icon located in the "Main" group on the
Windows desktop. In the "Control Panel", double-click on
the "Fonts" icon, then click on the "TrueType ..." button.
Click in the check box "Enable TrueType Fonts" to place an
"X" in the box. "Show Only TrueType Fonts in Applications"
should NOT be checked. Click on the "OK" button. You must
re-start Windows for the change to take effect, so click
on the "Restart Now" button.


 Boosting Performance

While it is possible to run the program directly from the CD,
performance will be sluggish because of the CD-ROM access time.
The program runs best when installed on a hard drive using
the "medium" or "large" installation setting.

Turning off button sounds will also boost performance. To turn
off button sounds, click on the "Menu" button on the
program's path bar, choose "Preferences", choose the "Sound
& Media" tab, then remove the "x" or check mark from the "Play
sounds when buttons are clicked" checkbox.


 Program Installed Successfully but Will Not Launch

You need to make two changes: First, locate the "CNM.INI" file in
the  program directory on your hard drive. In the "[view]" section,
insert a semi-colon (;) at the start of the line reading
"SplashFile=.\splash.spl". Next, go to the "[Prefs]" section
and change the line reading "ButtonSounds=1" to "ButtonSounds=0".
The program should now launch successfully.


 Troubleshooting for Windows 95

1. Movies Do Not Play: "Cannot find VIDS:CVID Decompressor"

To address this problem, click on the Windows 95 "Start" menu,
select "Settings", then select "Control Panel". In the resulting
window, double-click on the "Add/Remove Programs" icon, then
click on the "Windows Setup" tab. Scroll down in the list to
"Multimedia" and double-click on it. In the new list that
appears, scroll to "Video Compression" and make sure that the
box next to it is checked. Click on the "OK" button, then click
on "OK" again.

When you change these settings, you may have to re-start Windows
95 in order for the changes to take effect. Click on "Yes" if
offered this option.

2. Text is Illegible or Displays in Wing Ding or Symbol Font

Certain Lotus or IBM products, such as Lotus Wordpro, install a
font that interferes with the fonts used by Windows 95. This
problem can be resolved by removing the Monotype Sorts Font
version 2.0 from your system.

To remove the font, click on the Windows 95 "Start" menu, select
"Settings", then select "Control Panel". In the resulting
window, double-click on the "Fonts" icon. In the resulting list
of fonts, find "Monotype Sorts Font" (sometimes listed as
"Mtsorts_.ttf") and remove it by dragging it into the Windows 95
recycle bin on your desktop.

3. Problems Reading CD

If you have trouble with your CD-ROM performance, the problem
may be solved by adjusting the cache settings on your CD-ROM
drive. To change these settings, click on the Windows 95 "Start"
menu, select "Settings", then select "Control Panel". In the
resulting window, double-click on the "System" icon, then click
on the "Performance" tab. Make sure that in the resulting box
both "File System" and "Virtual Memory" indicate "32-bit". Click
on the "File System ..." button, and then click on the "CD-ROM"
tab. Move the slider in the "Supplemental cache size" all the
way to "Large". Make sure that the contents of the "Optimize
access pattern for" box matches the speed of your CD-ROM drive;
for example, if you have a double-speed (2X) CD-ROM drive, this
box should read "Double-speed drives".

When you change these settings, you may have to re-start Windows
95 in order for the changes to take effect. Click on "Yes" if
offered this option.

4. Optimizing Performance

To make sure your system is operating at its peak graphic
abilities, click on the Windows 95 "Start" menu, select
"Settings", then select "Control Panel". In the resulting
window, double-click on the "System" icon, then click on the
"Performance" tab. Click on the "Graphics ..." button. In the
resulting box, make sure the "Hardware acceleration" slider is
set all the way to "Full".

To make sure your hard drive is operating to its fullest
potential, click on the Windows 95 "Start" menu, select
"Settings", then select "Control Panel". In the resulting
window, double-click on the "System" icon, then click on the
"Performance" tab. Click on the "File System ..." button, and
then click on the "Hard Disk" tab. Make sure under "Typical role
of this machine" it reads "Desktop computer". Also make sure
that the slider bar for "Read-ahead optimization" is all the way
to the right at "Full".

When you change these settings, you may have to re-start Windows
95 in order for the changes to take effect. Click on "Yes" if
offered this option.

5. Locating Possible Conflicts

To find potential conflicts with your hardware that might be
causing problems with running Mosby's Medical Encyclopedia, use
the Windows 95 Device Manager. Click on the Windows 95 "Start" menu,
select "Settings", then select "Control Panel". In the resulting
window, double-click on the "System" icon, then click on the
"Device Manager" tab. In the resulting list, look for yellow
warning triangles with "!" in them. If you find any such
triangles, click once on the item to highlight it and then click
on the "Properties" button. Windows 95 will display a dialog box
that explains the status of that device. Consult your Windows 95
or computer system manual for more information.

6. Using Mosby's Medical Encyclopedia with SoftRam95

SoftRam95 is a memory expansion utility for Windows 95 made by
Syncronys Software. When using SoftRam95 and the program,
manually entering your virtual memory setting can lead to error
messages. SoftRam95 will work properly with Mosby's Medical
Encyclopedia if Windows 95 is allowed to control the virtual
memory setting itself.

7. Working with the Windows 95 Taskbar

If you are using the "Always on Top" and "Auto Hide" settings
for the Windows 95 Taskbar, the Taskbar may obscure some of the
program's buttons. To keep the Taskbar from appearing on top of
the program screen, turn off the "Always on Top" and
"Auto Hide" settings by clicking on the Windows 95 "Start"
button, then "Settings", then "Taskbar...".


C. Troubleshooting for Windows 3.1

1. "GPF in Module ???.DRV"

This type of error message is often related to the video driver
being used by Windows. It can often be resolved by changing the
video resolution to "640x480 with 256 colors".

An alternative is to switch to using Microsoft's Super VGA video
drivers. These can be obtained from Microsoft.

2. "CDR-l0l" or "Not Ready Reading (CD-ROM drive)"

Error messages related to the computer's ability to read the CD
can often be resolved in one of the following ways:

        Make sure that the CD is clean and free of scratches.
        CDs can be washed in warm water and dish washing liquid.
        Scratched CDs should be replaced.

         Don't cache the CD-ROM drive. If your computer is using
        DOS version 6.20 or later and the SMARTDRV caching
        driver, add a "/U" argument to the line that loads
        SMARTDRV in the AUTOEXEC.BAT file. The line may appear
        as "C:\DOS\SMARTDRV.EXE /X /U". For more information on
        SMARTDRV, type "HELP SMARTDRV" at the DOS prompt.

         Assign 20 buffers to reading the CD. This is done by
        setting the "/M:" argument on the MSCDEX line to 20. The
        line may appear as "C:\DOS\MSCDEX.EXE /D:MSCD001 /M:20".
        For more information on MSCDEX, type "HELP MSCDEX" at
        the DOS prompt.

3. Videos Do Not Play

Under Windows 3.1 only, be sure that Video for Windows is
installed. Mosby's Medical Encyclopedia includes
Video for Windows version 1.1e. This can be installed from the
Program Manager by opening the File menu and selecting "Run...".
In the "Command Line" box, type "D:\VFW11E\SETUP.EXE", and press
Enter. If your CD-ROM drive is not drive "D", substitute the
correct letter for your drive when you type this statement. For
instance, if your CD-ROM drive is drive "E", type
"E:\VFW11E\SETUP.EXE" and press Enter.

PLEASE NOTE: The Video for Windows supplied on the CD is
for Windows 3.1 ONLY. Do not install it on a Windows 95
system; Windows 95 already includes the necessary Video for
Windows software.


III.  Contacting Technical Support
*********************************************************
We are here to assist you with any issues regarding this
product. The Learning Company Technical Support can be reached via
electronic mail, by U.S. mail, by fax, or by phone. Support is
also available on an electronic bulletin board system.

If you encounter a problem loading or using America Online, such
as transmission difficulties, modem problems, or connection
trouble, please contact America Online technical support at
1-800-827-3338.

When contacting technical support by any method, please provide
as much information as you can about your computer system and
the problem you are experiencing, and include a phone number
where we can reach you if we need more information.

You can e-mail us via the Internet at [e-mail]. The
Learning Company Bulletin Board System can be reached via modem at
[phone].

To reach us by mail, send correspondence to:

      Technical Support
      9715 Parkside Drive
      Knoxville, TN  37922 USA
      Attn: Mosby's Medical Encyclopedia

To contact us by fax, dial [phone].

For automated technical support, call [phone], 24 hours
a day. For fax-on-demand solutions to common problems, call
[phone], 24 hours a day.

To speak to a technical support agent, call [phone],
between 8:00 a.m. and 9:00 p.m. Eastern time, Monday through
Friday, or 8:00 a.m. to 7:00 p.m., Saturdays. Please be at
your computer when you call.


IV. Other Important Information
*********************************************************

A. Reinstalling or Removing Mosby's Medical Encyclopedia
Under Windows 95

If you installed Mosby's Medical Encyclopedia under
Windows 95, the operating system can help you remove the program
and its associated files. From the "Start" menu, select
"Settings", then "Control Panel". Then double-click on the
"Add/Remove Programs" icon. Follow the instructions in the
"Install/Uninstall" section to remove the program.
Uninstalling the program will not remove any files you may
have created yourself, such as bookmark lists or Presentations
slide shows.

Under Windows 3.1

Once you have installed Mosby's Medical Encyclopedia, you may
use the SETUP.EXE program to change the configuration or the
location of the program files on your hard drive, or to remove
the program and its associated files from your system. To do so,
make sure your program disc is in your CD-ROM drive, and then
use the Program Manager or the File Manager to launch the
SETUP.EXE program located on the CD-ROM. You will then be guided
through the available options. Uninstalling the program will not
remove any files you may have created yourself, such as bookmark
lists or Presentations slide shows.


B. Registration Options If You Don't Have a Modem or Printer

If you do not have a modem or printer for your computer system,
and you do not wish to save your registration information on
disk to print on another system, you can eliminate the
electronic registration screens by doing the following:

At the initial dialog box which says, "Please take a moment to
register...," hold down both the Ctrl and the Shift keys on the
keyboard while clicking on the "Next" button with the mouse.

You will not be prompted for registration information in the
future.

We strongly encourage you to register your product to make sure
you get all the benefits of a registered user: automatic
notification of upgrades, special pricing on The Learning Company
products, and more. You can register at any time by launching the
"Mosby's Registration" application in the Medical Library program group.